Message sent immediately at the time of prescription:

Union Health Colonoscopy program introduction (alchemer.com) 

Message sent one day after prescription at 9 AM: 

Union Health Colonoscopy program (alchemer.com) 

Message sent 30 days prior to procedure at 9 AM: 

Union Health - Colonoscopy patient information sheet (SUTAB) (rx.health) 

Message sent 10 days prior to procedure at 9 AM:

Union Health - Colonoscopy patient information sheet (SUTAB) (rx.health) 

Message sent 10 days prior to procedure at 5 PM: 

• Triggered if reply 1
• Triggered if reply 2 

Message sent 7 days prior to procedure at 5PM: Message not sent if patient replies to the 10 day reminder

• Triggered if reply 1
• Triggered if reply 2 

Message sent 5 days before the procedure at 9AM:

Union Health - Colonoscopy patient information sheet (SUTAB) (rx.health) 

Message sent 4 days before the procedure at 10AM:

Message sent 3 days before the procedure at 5PM: Message not sent if patient replies to the 10 day or 7 day reminder

• Triggered if reply 1
• Triggered if reply 2 

Message sent 2 days before the procedure at 10AM: 

Message sent 2 days before the procedure at 5PM: 

• Triggered if reply 1 
• Triggered if reply 2

Message sent 1 day before the procedure at 9AM:

Union Health - Colonoscopy patient information sheet (SUTAB) (rx.health) 

Message sent 1 day before the procedure at 3PM:

Message sent 1 day before the procedure at 5PM: 

• Triggered if reply 1 
• Triggered if reply 2

Message sent 1 day before the procedure at 7PM: 

Message sent day of the procedure at 7PM:

• Triggered if reply 5

Message sent 1 day after the procedure at 9AM: 

Message sent 1 day after the procedure at 5PM: 

Union Health Patient Experience Survey (alchemer.com)